The Key Factors to the Successful Generation of Intellectual Capital: The Bank Corporate Loans Department Example

This study attempts to find a systematic approach to determining the key success factors of intellectual capital in banking corporate loans departments in Taiwan. In the first stage this is approached through the review of the literature, and two-stage Delphi interviews of experts in the field. Through analysis of the returned data, a framework of key success factors to the successful generation of intellectual capital was derived. In the second stage, the framework established in stage one was converted for multi-level decision-making analysis using AHP, and also by SJT questionnaires to the panel of experts to determine relative weightings of the factors measured. The results of this cross-examination found that the key success factors determined by the respondents did not vary under different testing methods. The human capital value category had the greatest affect on the generation of intellectual capital at a value of 37.7%. This was followed by organizational capital value at 31.4% and then the lowest value of relations capital at 30.9%. Of the respondent categories, human capital value was most important to the bankers interviewed at 58.83%. Accountants placed highest importance on organizational capital value at 47.52% and for venture capitalists/underwriters the most significant was relations capital value at 53.77%.